Delivery & Returns
100% Guaranteed SAME DAY dispatch for all order payments received by 10:00am (GMT).
Please note that all the delivery times quoted below are the carrier's normal service levels. Due to the unprecedented challenges that Coronavirus brings, our UK and International carriers are struggling to consistently reach these levels. We are working tirelessly to ensure that your orders are dispatched as soon as possible, but please be aware that shipping delays may occur. We provide a tracking number with every dispatch confirmation, for you to check the progress of your parcel.
At Pure Peptides UK we are all about speed. We get your order to you as quickly and problem free as possible. We guarantee same day dispatch for all order payments received by 10:00am (GMT). Please note that orders are processed on Monday to Friday only.
All orders are packaged securely and discreetly for your privacy as standard. There are no external markings to suggest what is inside the package. All prices quoted on this page include UK VAT at 20% where applicable.
All our products are sold under the delivery terms "Delivered at Place" (DAP). Under DAP delivery terms, the buyer is responsible for any customs-related costs, tariffs, taxes, fees, or duties that may apply. All orders are dispatched from the UK.
UK Domestic Delivery (including Northern Ireland)
Free delivery is available on all orders containing peptides where the total order value is £25 or above
|Royal Mail Signed For||Free for all orders containing peptides over £25 in value||2-3 Working Days|
|Royal Mail Signed For||£3.95 (non-peptide orders and all orders less than £25 in value)||2-3 Working Days|
|Special Delivery (Monday-Friday)||£7.30||Next Working Day|
|Special Delivery (Monday-Saturday)||£11.95||Next Working Day inc Saturday|
Europe & Worldwide Delivery
Although a trade deal between the EU and the UK has been signed, couriers are still struggling to provide a reliable service. Thus, we are currently only shipping goods outside the UK via Royal Mail. We will be assessing the situation regularly and we will return to offering courier services once we are certain that the risk of disruption has passed.
Please note that due to significant difficulties we have encountered in exporting our goods to Norway and Sweden, sadly we have suspended shipping to these countries until the situation improves.
|Europe - DPD||£12.50||3-6 Working Days|
|Europe - DHL Economy Select||£24.50||2-4 Working Days|
|Europe - DHL Express||£30.50||1-2 Working Days|
|Worldwide & Europe - Royal Mail International||£9.95||3-7 Working Days|
|Worldwide - DHL Worldwide Express||£36.95||2-3 Working Days|
Please note that not all delivery options are available for all countries. It is your responsibility to determine the import/customs requirements or constraints for the products that you have ordered. Pure Peptides UK cannot take any responsibility for customs clearance or any issues that arise from the importation of our products. Due to the physical presentation of our products, there is the risk that some customs authorities may hold the shipment for detailed examination. This is most likely to occur with shipments via DHL Worldwide Express, as detailed manifests are provided by DHL to the customs authorities.
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to return your order for a refund. This two week cancellation period starts from the day you have received all of the items in your order. We can only accept returned items that have not been opened and have security seals in tact.
Email: firstname.lastname@example.org / email@example.com
Telephone: UK Local: 0203 086 7943 / International: +44 203 086 7943